Shipping Information
Return & Refund Policy – Toronto Bloom
At Toronto Bloom, our goal is to provide all customers with excellent service and a pleasant shopping experience. Our return and refund policies have been carefully designed to ensure maximum satisfaction under specific conditions. Please read the following provisions regarding returns and refunds carefully.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Products purchased during a sale are excluded from this guarantee.
No Refund for Discounted Items
Items purchased during a sale are non-refundable. These purchases are final and cannot be returned or exchanged, even in cases of sizing issues.
Return Shipping Costs
Customers are responsible for return shipping costs. Toronto Bloom does not reimburse return shipping fees and is not responsible for any charges incurred during the return process. Please also refer to our Terms and Conditions regarding this matter.
Return Notification Period
Returns must be reported within 30 days of receiving the item. Returns reported after this period will not be accepted. Please ensure you adhere to this timeline to be eligible for a return.
Exchange of Discounted Items
Discounted items cannot be exchanged, even in cases of sizing issues. Please make sure to select the correct size before purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product has a manufacturing defect, it can be returned for a full refund or exchanged, depending on your preference.
Return Process
To initiate a return, please send an email to info@torontobloom.com. Once your return is approved, you will receive detailed instructions on how to complete the process.
Requirement to Include a Return Form
Returns without a fully completed return form cannot be processed. Please include this form in your package so that your request can be handled correctly.
Final Provisions
Toronto Bloom is committed to ensuring customer satisfaction. By following our return and refund policies, we ensure that all returns are handled efficiently and fairly. For any questions or concerns, please contact our customer service at info@torontobloom.com